Troubleshooting Issues

Check Recording Setup

For recording issues:

• Verify recording device status
• Check system audio settings
• Restart the app and try recording again

Inspect Project Files

If post-production results don't look right:

Check if source files are intact:

Open Project Folder:

• Navigate to ~/ScreenSage Projects/
• Right-click your project file and select "Show Package Contents"
• Verify that video, audio, and other assets are present

Get Technical Support

Provide Details:

• Package and send the complete project file to support
• Include your ScreenSage Pro version number
• This helps our team diagnose the issue accurately