Export Troubleshooting

When an export goes wrong, ScreenSage Pro states the reason in Export Settings or Export History. By default, a failed task stays in Export History and doesn't affect other tasks in the queue. In the interface, open File > Export History… and click Show Reason on the failed task.

1. Export failed

Export History shows "Export failed" with the specific reason. Address the reason, then export again. Common steps:

• Confirm the project plays in the preview and no media has been moved or deleted.
• Quit other apps that are using the GPU heavily.
• Try once at a lower resolution or frame rate to see whether the output spec is the cause.

2. Save location unavailable

When a preset's folder isn't available (an external drive is disconnected, the folder was deleted, or you don't have permission to write there), the app asks where this export should go, or saves to the default location and tells you. You can change the save location later from the preset's … menu.

3. It may not fit on the disk

"May not fit" in Export Settings means the estimated size is larger than the free space on the chosen disk. Pick another save location, or lower the resolution, frame rate or quality. ProRes files are very large: 10 minutes at 1080p can exceed 20 GB.

4. Older devices can't play the file

H.264 video at very large sizes and high frame rates needs Level 6 or higher, which some older devices can't play; Export Settings warns you when this applies. Use HEVC, or lower the frame rate or size.

5. No sound

Check in the project that microphone, system audio and background music play on the timeline and that volume isn't set to 0. GIFs never have sound.

6. Can't find the exported file

Click Show in Finder in Export History. If the entry says "File moved or deleted", export again.

Related: Export Queue and History, Fix Blurry Export.